Skip to content
tovvana
العربية

Refund policy

Last updated: 1 November 2026

Tovvana is operated by Abdallah Areash, Amman, Jordan. This policy explains when you can get your money back for a Tovvana subscription or for our setup service. Payments are processed by Paddle.com, our reseller and merchant of record, which issues the refund.

1. Subscriptions

  • You can cancel your subscription at any time. Your access continues until the end of the period you already paid for, and you will not be charged again.
  • You can ask for a full refund within 14 days of your first payment, for any reason.
  • After those 14 days, payments are not refunded for the rest of the current period, unless the law requires otherwise.
  • Add-ons (such as the AI assistant) and extra users follow the same rules as the plan they belong to.

2. Setup service

  • If you paid for “Setup by our team” and we have not started the work, you get a full refund.
  • Once the work has started, we refund the days we have not used. For example, if one day of a three-day setup is done, two days are refunded.
  • If you paid a deposit, the same rules apply to the amount you paid.

3. How to ask for a refund

  • Email tovvana.app@gmail.com from the address you used to pay, with your order number or the email on your receipt.
  • You can also contact Paddle directly through the link in your receipt email.
  • Approved refunds go back to the original payment method, usually within 5–10 business days, depending on your bank.

4. Contact

Tovvana is operated by Abdallah Areash, Amman, Jordan. Email: tovvana.app@gmail.com.