Data deletion instructions

1. If you have a Tovvana account

• Email tovvana.app@gmail.com from the email address on your account with the subject "Delete my Tovvana data".
• Tell us the business name. We may ask you to confirm the request to protect your account.
• We delete your account, team members, contacts, conversations, orders, bookings and files within 30 days of confirming the request. Backups are overwritten within a further 60 days.
• We may keep records the law requires us to keep, such as invoices.

2. If you chatted with a business that uses Tovvana

The business you chatted with controls your conversation data. You can ask them directly to delete it. You can also email us at the address below with your phone number or Instagram/Facebook username and the business name, and we will pass on the request and help the business delete your data within 30 days.

3. Data received through Facebook or Instagram login or Meta apps

• Open your Facebook or Instagram settings and go to "Apps and websites".
• Find the Tovvana app (it may appear as "Mini CRM") and select Remove.
• Then email tovvana.app@gmail.com with the subject "Meta data deletion" so we can delete any data we received. We will reply with a confirmation code you can use to check the status of your request.

4. What we delete

Your name, phone number, social media IDs, messages, photos, orders, bookings, payment proof screenshots and any notes linked to you. Anonymous statistics that cannot identify you may be kept.

5. Contact

[Company legal name], Amman, Jordan. Email: tovvana.app@gmail.com.