How to take orders on Instagram without losing customers
A simple system for Instagram shops in Jordan and the Gulf: clear prices, fast replies, and orders that never get lost in DMs.
Many shops in Jordan sell mostly through Instagram DMs. It works, until the messages pile up: customers ask the same questions, orders get lost between chats, and nobody remembers who already paid.
1. Answer the top questions before they are asked
Most DMs ask the same things: price, sizes, delivery fee and payment methods. Put them in your highlights and pin a post, and prepare quick replies for the rest.
2. Turn every order into a record
An order is not a chat. Write down the item, quantity, delivery area, phone number and how the customer will pay — in one place, not in your head.
- Item and quantity
- Delivery area and fee
- Payment method: cash on delivery or CliQ
- Order status: confirmed, on the way, delivered
3. Reply fast, even at night
Customers who wait often buy from someone else. A chat bot that answers in Arabic, shows prices and takes the order with tap buttons keeps sales coming while you sleep.
4. Ask for consent before sending offers
Send offers only to customers who agreed to receive them. It keeps your account safe and your customers happy.
Tovvana Shop brings all of this together: one inbox, an Arabic bot that takes orders, and order status messages sent automatically.